Frequently Asked Questions

What products do you offer?

At Tiny Tides, we offer a wide range of mom and baby care essentials, including blankets, toys, feeding products, and more. All our items are selected with care to ensure safety, comfort, and quality for both moms and babies.

Are your products safe for babies?

Yes! All of our products are tested for safety and quality. We prioritize gentle, non-toxic ingredients and materials, ensuring they are suitable for even the most sensitive baby skin.

What is the shipping time for my order?

We aim to get your order to you as quickly as possible! Our typical shipping time is between 12 to 15 days. We work hard to ensure your products reach you safely and in a timely manner.

Can I track my order?

Once your order has shipped, you will receive an email with tracking information. Simply click on the link to track your order’s progress from our warehouse to your door.

How can I contact customer service?

Our customer support team is here to assist you! You can reach out to us via email at marieprunelle65@yahoo.com. We're happy to help with any questions, concerns, or product support you may need.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal. We strive to make the checkout process as smooth as possible for your convenience.

Do you offer returns or exchanges?

Yes, we have a 30-day return policy. If for any reason you're not satisfied with your purchase, please contact us at marieprunelle65@yahoo.com, and we’ll guide you through the process for returns or exchanges.

Is my personal information secure?

Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure your personal information is kept safe during the checkout process.